I shape 'lightbulb' moments from ideas into refined features to deliver great customers experiences.
My main role is a business analyst, but I'll happily dive into technical discussions with engineers or work product area leads to help design and plan the strategy.
When I'm not working, I'm usually taking and editing photos, listening to music, or learning coding (Golang, Typescript)
Nov 2019 - Present
My focus in this technical product role is to introduce easy to use self-service functionality into the new ANZ Plus app with the aim to reduce reliance on the contact centre for customer profile and identity changes.
I'm working alongside product managers to shape and maintain the team's roadmap and priorities based on value driven conversations, backed by customer data and feedback
I work collaboratively with designers and engineers to take roadmap items and distill them into deliverable features that make customers happy
Sep 2022
Completed the Professional Scrum Product Owner™ (PSPO I) training course and successfully completed certification.
Apr 2018 - Nov 2019
My role was to build and implement a reusable and scalable decisioning system that keeps customers informed when their information changes. The system has been in production since mid 2019 and handles information from the web, app, and assisted channels
I managed a team of engineers and testers to design, build, and implement an in-house audit and decisioning engine which provides fraud signalling and customer notifications
I organised and ran requirements gathering sessions with various stakeholders across the bank and the scrum team to map out upcoming features and functionalities
Aug 2017 - Apr 2018
My goal in this role was to was to support release and implementation leads to ensure changes were approved and executed smoothly
I co-ordinated with multiple teams across the program to map out and track dependencies to identify critical path activities
I collaborated closely with implementation managers to run release activities and provide informative checkpoint updates to stakeholders
Jan 2016 - Aug 2017
I rotated through three different areas - Information Security & Technology Risk, Workplace Collaboration & Delivery, and Consumer Digital
I worked as a risk analyst to research and draft internal technology exposure and risk guidance to ensure projects in ANZ have the most up-to-date information to guide their security discussions
I led the pilot roll-out of Microsoft Surface Hubs as a junior project manager to gain valuable insight into different ways for staff to collaborate both in-person and virtually
I worked in cross functional teams as a business analyst to consolidate two mobile banking apps
Jan 2013 - Dec 2015
Jan 2015 - July 2015
6 month full time Industry Based Learning (IBL) placement
July 2014 - Dec 2014
6 month full time Industry Based Learning (IBL) placement